Feedback

We at Woodstone Pizza And Flame Grill Penrith CA11 aim to bring all of our customers the very best value for money, services and food around Penrith. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

Excellent service. Hope to come in when the lockdowns end

Will, 24 Feb 2021

Brilliant

Dan, 13 Feb 2021

Very good service friendly delivery and excellent food

M, 11 Feb 2021

So delicious thank you and friendly delivery

M, 11 Feb 2021

Awesome

Alan, 06 Feb 2021

Always good from Woodstone in Penrith

Ken, 06 Feb 2021

Excellent food, pipeing hot on efficient delivery.

Jackie, 26 Jan 2021

Excellent food! Really enjoyed. Very good value for money and lovely service. Thanks.

Jackie, 20 Jan 2021

After having a bad experience on NYE we decided to give Woodstome another try, so pleased we did!! Everything was piping hot this time, well done team

Angela Moffet, 17 Jan 2021

Really good service

Chelsea, 09 Jan 2021

Good morning, We visited Penrith restaurant on 21/12/20 were served 2 pizzas which were fine, but our bottle of white wine was not served at a temperature that we were happy with. I commented to my partner that the wine wasn’t chilled enough when it arrived at the table. It was left for us to serve. I took the smallest amount initially and informed the waiter. They took it away + put it in the fridge. I said it would take too long to chill, they moved it to the freezer - it didn’t have enough time to chill. I suggested they offer us something else to drink in the meantime. They said they would, then didn’t. Our wine arrived back still not chilled enough, but our pizzas arrived so not a great experience. We paid £19 for the wine which is a premium which we don’t mind if it is as it should be, but it wasn’t . We were presented with our bill with no reduction for the issue. I made that point to the waitress, she said there was nothing she could do, I suggested she ring a manager which she did who she said told us to pay the bill! I said I would like to speak to the manager, who was in Keswick, she rang him back, he said as we’d had the wine we should pay for it + that he would ring us (after investigating) and offer us vouchers. We have heard nothing since. As the wine was not chilled enough + our meal out having been disrupted in this way, I feel we should at least be offered takeaway pizzas including a ‘chilled’ bottle of wine as a gesture of goodwill to compensate for our poor experience. I would be very interested in your response and as to why that particular manager has failed to contact us. Many thanks, Neris Rees + Barry Carling. 01768 398957 CA11 7LW (no. 10)

N Rees, 09 Jan 2021


Carl, 01 Jan 2021

Hi, received our takeaway order no 381251295 at the allotted time of 18.15, however I’m afraid to say that almost all of the order was either lukewarm or cold. Clearly the delivery driver had a number of drop offs and we must have been last. I wanted to advise you rather than leaving a negative comment as we are regulars at the Penrith restaurant and this is the first time we have experienced a problem. I look forward to hearing from you, regards Angela

Angela Moffet, 31 Dec 2020

  Reply : Thanks for your comments Angela, we will try to improve our delivery service. Happy new year

Spaghetti is cold but rest of food is nice

Tracy James, 29 Dec 2020


Caroline, 28 Dec 2020


Rebecca, 27 Dec 2020

First of all very nice meal . Lovely BUT. Booked a table on line, got confirmation but when we arrived our name was not on the list. Not a problem, table found ,all ok. We scanned in with QR code, sanitised hands and shown to our table..Only thing is , social distancing was non existing. We were hardly 1 metre from the next table. No screens, No 2 metre rule. Drinks brought to us by hand,(should be on a tray) just little things but uncomfortable in present climate..Not COVID SECURE. shame really

David, 20 Dec 2020

Love the food & looking forward to eating in again soon. Takeaways have been fabulous too, loved the barbecue chicken wings

Maria, 10 Dec 2020

The slightly higher cost is far outweighed by the high quality of the food. I would rather pay the extra for this quality!

Mick, 10 Dec 2020

Beautiful fresh pizzas. Warm on arrival and lovely to see the delivery man wearing a mask. We will be ordering again. Thank you

Lisa, 05 Dec 2020

Ordered Three Pizza’s

Andrew Laidlow , 02 Dec 2020


Kieran, 27 Nov 2020

Had to wait longer but all tasted lovely, thank you

Emma, 24 Nov 2020

Hi  Hope you're well. My name's Kate I am fundraising to help a young family with a disabled son afford life changing equipment for him, their son Freddie has Spinal muscular atrophy. I am putting together a Christmas raffle, there has been a fantastic response from local businesses in Penrith. Would you be interested in donating a prize to this great cause it would be fantastic to have you involved.  The money raised will go towards buying 2 and half Year old Freddie a custom electric wheelchair. Instagram- hereforfreddie  Kind regards Kate Fitz Sent from Yahoo Mail on Android

Kate Fitzpatrick, 23 Nov 2020

I ordered this afternoon, but on arrival I was told my order hadn’t been received, was told I had to prove I’d ordered and complain to the web order service. I was also told that this had occurred 3 times previously that day, and while I was there another customer came in and was told this had happened. At no time whatsoever was I given even a hint of an apology. It may well be Datman’s fault, but even just a ‘sorry about this’ would’ve been nice, and certainly not the implication it was somehow my fault. A shame, but I won’t be ordering again. I’ve chosen bottom for all three options because there isn’t an option for quality of service, just speed.

Chris, 23 Nov 2020

First time using the app. Delivered great food on time. Great service.

Robert, 21 Nov 2020